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Smokey Butcher

Terms & Conditions

Last updated: 2 October 2026

This website is operated by Brave New Foods Limited, trading as Smokey Butcher (“we”, “us”, “our”). By using this website or placing an order you agree to these terms. Please read them before you order.

1. Orders

  • An order is a request to buy. It is accepted when we confirm it by email or when it is dispatched, whichever is first.
  • We may decline or cancel an order — for example if a product is unavailable or a price or description on the website is wrong. If we cancel, any payment taken for that order is returned in full.
  • Product photos are for illustration. Meat is a natural product, so colour, marbling, shape and packaging can differ from the pictures.
  • You must be 18 or over to place an order.

2. Prices and payment

  • Prices are in Hong Kong dollars and include any charges shown at checkout.
  • Payment is taken when you place your order, using the methods shown at checkout.
  • Prices and promotions may change at any time; the price that applies is the one shown when you place your order.

3. Weights

Our meat is cut and portioned by hand, so weights are approximate. Each item may vary by up to ±5% from the stated weight. The listed price applies and is not adjusted for variations within this range.

4. Changes and cancellations

  • You can change or cancel an order up to 48 hours before your chosen delivery or pickup date. Catering orders can be changed or cancelled up to 72 hours before.
  • After that, your order is already being cut, prepared or cooked, so it can’t be changed or cancelled and no refund is given.
  • To change or cancel, contact us: WhatsApp 4611 1510 or email info@smokeybutcher.com

5. Catering

Catering items are cooked to order and need at least 4 days’ notice. Cooked food should be refrigerated on arrival unless eaten straight away, and eaten within the time shown on its label. Reheat thoroughly until piping hot.

6. Delivery and pickup

Delivery and pickup are covered by our Delivery Policy.

7. Returns, refunds and replacements

All sales are final. Because our products are perishable food, we do not offer refunds or exchanges for change of mind. If an item arrives damaged, spoiled or wrong, see our Returns & Replacements policy.

8. Food safety and allergies

  • Keep chilled products refrigerated (0–4°C) and frozen products frozen (−18°C or below) as soon as you receive them. We are not responsible for quality issues caused by storage after delivery.
  • Cook meat thoroughly to safe internal temperatures.
  • Our products are prepared in a kitchen that handles various ingredients. If you have an allergy, contact us before ordering.

9. Liability

To the extent permitted by law, our liability for any order is limited to the price paid for that order, and we are not liable for indirect or consequential loss. Nothing in these terms limits your statutory rights as a consumer under Hong Kong law.

10. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.

11. Governing law

These terms are governed by the laws of the Hong Kong SAR, and the Hong Kong courts have exclusive jurisdiction.

Contact

Questions about these terms: WhatsApp 4611 1510 or email info@smokeybutcher.com.