Privacy Policy
Last updated: 2 October 2026
Brave New Foods Limited, trading as Smokey Butcher, respects your privacy and handles personal data in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.
What we collect
- Your name, phone number, email address and delivery address.
- Your order history and any notes you add to an order.
- Payment details are entered directly with our payment provider; we do not store your full card details.
- Basic technical information such as your browser type and pages visited, through cookies.
Why we collect it
- To process, prepare, deliver and support your orders.
- To contact you about your order, including by phone, WhatsApp or email.
- To run, secure and improve our website.
- To meet legal and accounting requirements.
Giving us this information is voluntary, but without it we may not be able to process your order.
Who we share it with
We share only what is needed with service providers who help us fulfil your order — such as our delivery partners, payment processors and website host. We do not sell your personal data.
Marketing
We will only send you promotions if you have agreed to receive them. You can opt out at any time by contacting us or using the unsubscribe link in any marketing email.
Cookies
Our website uses cookies to keep your cart and login working and to understand how the site is used. You can disable cookies in your browser, but the cart and checkout may not work without them.
How long we keep it
We keep personal data only as long as needed for the purposes above, including any period required by law (for example, for accounting records).
Your rights
You may ask to access or correct the personal data we hold about you. Contact us: WhatsApp 4611 1510 or email info@smokeybutcher.com. We may charge a reasonable fee for processing a data access request, as allowed by the Ordinance.
Changes
We may update this policy from time to time; the latest version is always on this page.