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Smokey Butcher

Returns & Replacements

Last updated: 2 October 2026

All sales are final

Our products are perishable food, cut and prepared to order. For food safety reasons we cannot accept returns, and we do not offer refunds or exchanges for change of mind.

If something is wrong with your order

If an item arrives damaged, spoiled, or is not what you ordered, we will put it right:

  • Contact us within 24 hours of delivery or pickup: WhatsApp 4611 1510 or email info@smokeybutcher.com.
  • Send your order number and clear photos of the item, its packaging and label.
  • Keep the item, refrigerated or frozen, until we have reviewed it — we may ask for it back.

Once we have confirmed the problem, we will offer a replacement of the affected item or store credit for its value. Replacements are delivered with your next order or on a date we agree with you.

What is not covered

  • Change of mind, or ordering the wrong item.
  • Natural variation in colour, marbling, fat cover or weight within ±5%.
  • Problems caused by storage or handling after delivery or pickup.
  • Reports made more than 24 hours after delivery or pickup.

Your statutory rights

This policy does not affect your statutory rights as a consumer under Hong Kong law.